Certain items in our product range feature a safety lock mechanism, which can be identified by the presence of a lock symbol on the device.
Please press and hold the power button for 3-5 seconds and the shaver will turn on.
If your device is within its warranty period and isn't powering on, kindly submit the following information to us at customercare@balcobrands.com.
- Proof of purchase.
- Video showing the shaver not turning on.
Kind regards,