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CE220827 - Wireless Earbuds

  • Updated

1. How do I turn the earbuds on and off?

Turn On

  • Open the charging case (earbuds turn on automatically), or
  • Press and hold the touch area for 3 seconds.

Turn Off

  • Place the earbuds back in the charging case and close the lid.

Auto Shutdown

  • Earbuds turn off automatically if not connected for 5 minutes.

2. How do I pair the earbuds with my phone?

  1. Open the charging case.
  2. Go to your phone’s Bluetooth Settings.
  3. Select “CE220827” from the list.
  4. A tone will play once pairing is successful.

3. What are the touch controls?

    Music Controls

  • Play/Pause: Double-tap either earbud
  • Volume Up: Single tap right earbud
  • Volume Down: Single tap left earbud
  • Next Track: Triple tap right earbud
  • Previous Track: Triple tap left earbud

    Call Controls

  • Answer Call: Double-tap
  • Reject Call: Press & hold for 2 seconds
  • End Call: Double-tap

4. How do I use ANC and Transparency Mode?

Press and hold the right earbud for 3 seconds to switch between:

  • Transparency Mode → lets in outside sound
  • ANC On → reduces surrounding noise
  • ANC Off

5. How do I activate the voice assistant?

  • Tap 4 times on either earbud to activate Siri or your device’s default voice assistant.

6. What is Game Mode or Low Latency Mode?

  • Press and hold the left earbud for 3 seconds to turn Game Mode on/off.
  • Game Mode reduces audio delay when gaming or watching videos.

7. How do I charge the earbuds?

Charging the Earbuds

  1. Place earbuds into the charging case.
  2. Close the lid.
  3. Red light = charging
    Light off = fully charged

Charging the Case

  1. Connect the USB‑C cable to the case.
  2. Flashing red = charging
    Solid light = fully charged

8. How do I reset the earbuds to factory settings?

  1. Make sure both earbuds are powered on.
  2. Press and hold the touch area for 8 seconds.
  3. Lights will flash white 5 times, then turn off.
  4. The main earbud will flash red and white, ready for pairing.

9. What are the product specifications?

  • Bluetooth Version: 5.4
  • Earbud Battery: 40mAh
  • Charging Case Battery: 500mAh
  • Playback Time: ~6 hours at 50% volume
  • Water Resistance: IPX4 (light splashes only)
  • Bluetooth Range: 10 meters
  • Operating Temperature: 0–45°C
  • Charging Input: DC 5V 500mA

10. Are the earbuds water-resistant?

Yes, the earbuds have an IPX4 rating, meaning they can handle:

  • Light rain
  • Sweat
  • Accidental splashes

They cannot be submerged in water.

11. My earbuds won’t pair what should I do?

Try the following:

  • Reset to factory settings (see reset steps above)
  • Put earbuds back in the case and retry pairing
  • Ensure Bluetooth is turned on in your phone
  • Remove “CE220827” from your Bluetooth list and pair again

12. What safety precautions should I follow?

  • Keep volume at a safe level to avoid hearing damage.
  • Do not use the earbuds while driving or performing tasks needing full attention.
  • Do not expose earbuds or the case to water.
  • Avoid high or very low temperatures.
  • Do not attempt to open or repair the earbuds.

13. What is the warranty period?

The product comes with a 1‑year warranty from date of purchase.
 

Warranty does not cover:

  • Accidental damage (water, fire, lightning)
  • Improper use or transport
  • Failure to follow instructions
  • Unauthorized modifications

 

For warranty assistance, please contact us at:
Phone: +61 3 8727 7600
Email: customercare@balcobrands.com

 

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