1. How do I turn the earbuds on and off?
Turn On
- Open the charging case (earbuds turn on automatically), or
- Press and hold the touch area for 3 seconds.
Turn Off
- Place the earbuds back in the charging case and close the lid.
Auto Shutdown
- Earbuds turn off automatically if not connected for 5 minutes.
2. How do I pair the earbuds with my phone?
- Open the charging case.
- Go to your phone’s Bluetooth Settings.
- Select “CE220827” from the list.
- A tone will play once pairing is successful.
3. What are the touch controls?
Music Controls
- Play/Pause: Double-tap either earbud
- Volume Up: Single tap right earbud
- Volume Down: Single tap left earbud
- Next Track: Triple tap right earbud
- Previous Track: Triple tap left earbud
Call Controls
- Answer Call: Double-tap
- Reject Call: Press & hold for 2 seconds
- End Call: Double-tap
4. How do I use ANC and Transparency Mode?
Press and hold the right earbud for 3 seconds to switch between:
- Transparency Mode → lets in outside sound
- ANC On → reduces surrounding noise
- ANC Off
5. How do I activate the voice assistant?
- Tap 4 times on either earbud to activate Siri or your device’s default voice assistant.
6. What is Game Mode or Low Latency Mode?
- Press and hold the left earbud for 3 seconds to turn Game Mode on/off.
- Game Mode reduces audio delay when gaming or watching videos.
7. How do I charge the earbuds?
Charging the Earbuds
- Place earbuds into the charging case.
- Close the lid.
- Red light = charging
Light off = fully charged
Charging the Case
- Connect the USB‑C cable to the case.
- Flashing red = charging
Solid light = fully charged
8. How do I reset the earbuds to factory settings?
- Make sure both earbuds are powered on.
- Press and hold the touch area for 8 seconds.
- Lights will flash white 5 times, then turn off.
- The main earbud will flash red and white, ready for pairing.
9. What are the product specifications?
- Bluetooth Version: 5.4
- Earbud Battery: 40mAh
- Charging Case Battery: 500mAh
- Playback Time: ~6 hours at 50% volume
- Water Resistance: IPX4 (light splashes only)
- Bluetooth Range: 10 meters
- Operating Temperature: 0–45°C
- Charging Input: DC 5V 500mA
10. Are the earbuds water-resistant?
Yes, the earbuds have an IPX4 rating, meaning they can handle:
- Light rain
- Sweat
- Accidental splashes
They cannot be submerged in water.
11. My earbuds won’t pair what should I do?
Try the following:
- Reset to factory settings (see reset steps above)
- Put earbuds back in the case and retry pairing
- Ensure Bluetooth is turned on in your phone
- Remove “CE220827” from your Bluetooth list and pair again
12. What safety precautions should I follow?
- Keep volume at a safe level to avoid hearing damage.
- Do not use the earbuds while driving or performing tasks needing full attention.
- Do not expose earbuds or the case to water.
- Avoid high or very low temperatures.
- Do not attempt to open or repair the earbuds.
13. What is the warranty period?
The product comes with a 1‑year warranty from date of purchase.
Warranty does not cover:
- Accidental damage (water, fire, lightning)
- Improper use or transport
- Failure to follow instructions
- Unauthorized modifications
For warranty assistance, please contact us at:
Phone: +61 3 8727 7600
Email: customercare@balcobrands.com
User Guide Below